DFS has 14 different sections in their terms and conditions. DFS goes through all their section accurately and makes sure that you understand what they provide from their company and try to make it as user friendly as possible. They tell you everything they provide before you make and order until you are waiting to receive an order. The terms and conditions remind the customer to make sure that their doors in their house are wide enough for the furniture to fit into. On buying the furniture they send the customer out the paperwork about the order and this allows the customer to make sure all the order details are accurate. DFS requires the customer to return the details as soon as they can so that they can deliver the product. DFS charges a fee of £35 to deliver their products.. When it comes to payment they accept any forms of payment however they strongly suggest that the customer does not send cash as they don’t take responsibly if cash is lost. . DFS provide 2 years of replacement and repair of their products if anything should happen to them. In my opinion I feel that the customer terms and conditions are provided for the customer. The terms and conditions are very reasonable and they could compete with any company. In some cases DFS would be more reasonable that other competing company’s, as other company’s may not provide replacement or repair over the period of 2 years.
Social media is a form of technology for a company to be advertised. Everyday more and more people join a social network e.g. Facebook. With millions of people nationally and globally on social networks, it would be a excellent place to advertise a company. It would allow customers and viewers to share their opinions and pictures of their products they have purchased from DFS. With this benefit it would attract other viewers to buying a product of their choice. With this in mind it will improve the company’s online viewers and also their sales status. It does not cost a huge amount to advertise on social networks so this is found as a cheap source of advertisement.
The use of a cookie in a website is to store small pieces of information that does not require the user to enter every time they visit the website. These small pieces of information are stored on the users hard drive. Dfs.co.uk does obtain cookies. These are when the user logs in to the website and the website can recognise the user and the information they have provided in the past, e.g. home address and telephone number.
